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Existing consumer right to repair protections are not enough: ACCC

Meanwhile, both IGEA and John Deere believe existing protections under existing consumer law work just fine. "As more products are computerised, and the information and power imbalances between manufacturers and consumers grow, the incentives for premature planned obsolescence that harms consumers is likely to increase. It is important that regulators are equipped with an appropriate legislative framework to investigate new emerging practices that may harm consumers," the ACCC said. In September 2018, the Equipment Dealers Association signed an agreement with John Deere in which the company would begin voluntarily making repair tools, software guides, and diagnostic equipment available for ordinary…

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